Legal
Effective Date: January 1, 2026 | Last Updated: January 1, 2026
This Privacy Policy covers how the PalliMate website and related systems handle information that is not your protected health information. If you are a patient, your health information is separately covered by the Notice of Privacy Practices, and that document takes priority over this one for anything involving your medical records or your clinical relationship with PalliMate.
This Privacy Policy describes how PalliMate, PLLC ("PalliMate," "we," "us," or "our") handles information collected through pallimate.com and related website systems. It does not cover protected health information ("PHI"), which is governed by our separate Notice of Privacy Practices (the "NPP").
Please note the following about our contact form. The contact form on pallimate.com is a HIPAA-secure widget provided by our telehealth platform, SimplePractice. Information submitted through it is handled under a Business Associate Agreement with SimplePractice and, upon submission, begins the creation of a patient record. For that reason, information you submit through the contact form — including anything you choose to share about your health — is treated as PHI and is governed by the NPP, not by this Privacy Policy.
By contrast, our email address (care@pallimate.com), phone number, and voicemail are not HIPAA-secure channels. Please do not include detailed medical history, diagnoses, medications, or other sensitive health information in email or voicemail. Use the contact form on pallimate.com or, once you are enrolled, secure messaging through your patient portal.
If you are or become a PalliMate patient:
Where the two documents appear to overlap, the NPP controls for PHI and this Privacy Policy controls for everything else.
When you send an email to care@pallimate.com, call us, or leave a voicemail, we collect whatever information you choose to share. That typically includes your name, email address, phone number, and the content of your message. Information submitted through these channels is not HIPAA-secure and should not include PHI.
Information submitted through the HIPAA-secure contact form on pallimate.com is handled separately, under the NPP, as described in Section 1 above.
When you enroll as a patient, you provide additional information through SimplePractice, including your address, date of birth, Tennessee residency status, payment information, and health information. All information provided through the platform is governed by the NPP.
When you visit pallimate.com, our web infrastructure and analytics tools automatically collect:
We use cookies and similar technologies as described in Section 5.
We use the information covered by this Privacy Policy to:
We do not sell information covered by this Privacy Policy, and we do not share it with third parties for their marketing.
We share information only as described below.
We use a small number of service providers to operate the website and the practice. These providers may receive information as needed to perform services for us.
We may disclose information if we are legally required to do so, or if disclosure is necessary to protect the safety of a person, to prevent fraud, to defend legal claims, or to enforce our Terms of Service.
If PalliMate is sold, merged, reorganized, or transferred to a successor entity, information covered by this Privacy Policy may be transferred along with the rest of the practice. PHI handling in that scenario is addressed in the NPP; this Privacy Policy governs the handling of non-PHI data in the same event. Any successor will be required to honor the material terms of this Privacy Policy with respect to information transferred to it.
Cookies are small text files placed on your device by websites you visit. We use two general categories.
You can control cookies through your browser settings. Most browsers let you block all cookies, accept only certain cookies, or delete cookies after each session. You can install the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.
Our website does not currently respond to "Do Not Track" browser signals. If that changes, we will update this Privacy Policy.
PalliMate services are not offered to anyone under 18, and the website is not directed to children. We do not knowingly collect personal information from anyone under 13, consistent with the federal Children's Online Privacy Protection Act (COPPA). By using the website, you represent that you are at least 18 years old.
If you are the caregiver of a seriously ill minor and are interested in discussing options, please contact care@pallimate.com. PalliMate does not currently enroll minors as patients.
If we discover that we have inadvertently collected information from a child under 13, we will delete that information promptly.
We maintain reasonable administrative, technical, and physical safeguards appropriate for the non-PHI data covered by this Privacy Policy. PHI — including information submitted through the HIPAA-secure contact form — is separately protected under the security controls described in the NPP and required by HIPAA's Security Rule.
No security measure is absolute. Internet transmission and electronic storage carry inherent risk. You can help protect yourself by using up-to-date devices and browsers, using secure networks when submitting information, and reporting any suspected unauthorized access to care@pallimate.com.
We retain information covered by this Privacy Policy only as long as we have a legitimate purpose for doing so.
PalliMate's clinical services are available only to Tennessee residents who are physically in Tennessee at the time of service. The website is publicly accessible, so visitors from outside Tennessee may view content here.
If you are located outside Tennessee and would like information about what data we hold about you, or would like that data deleted, contact care@pallimate.com and we will respond on a reasonable basis.
PalliMate is not a "business" subject to the California Consumer Privacy Act, a "controller" subject to the Tennessee Information Protection Act, or an entity established in or targeting the European Union under the General Data Protection Regulation. The specific rights and procedures created by those laws do not apply to our practice. This does not change the basic commitment above to respond reasonably to data requests from visitors wherever you are located.
Service-related emails (appointment confirmations, consultation summaries, policy updates) are necessary for providing services and cannot be opted out of while you are using services.
If we ever send non-essential communications such as newsletters, you will be able to opt out by clicking the unsubscribe link in any such email or by contacting care@pallimate.com.
You can control cookies through your browser, as described in Section 5.
To correct or delete information covered by this Privacy Policy, contact care@pallimate.com. We will honor reasonable requests. For patients, correction and deletion of PHI is governed by the rights described in the NPP, not this Privacy Policy, and certain records — particularly medical records — must be retained for legal reasons regardless of a deletion request.
We may update this Privacy Policy from time to time. When we do, we will post the revised Policy on pallimate.com with a new effective date. Active patients will receive notice through secure messaging and email. Material changes take effect 30 days after posting unless otherwise stated. Your continued use of the website after the effective date of an update constitutes acceptance of the revised Policy.
For questions about this Privacy Policy or to exercise any choice described here:
PalliMate, PLLC
Dr. James Meadows, MD
1050 Glenbrook Way, Suite 480-182
Hendersonville, TN 37075
Email: care@pallimate.com
Phone: 615-533-5655
Website: pallimate.com
Related documents: Notice of Privacy Practices · Terms of Service
This Privacy Policy is effective January 1, 2026.
